My Account

Can I change my personal details such as email address, password and location?
Yes, you can. Once you have logged in, click as follows: 'My Account' | 'Edit'. Here, you will find option to change your email address, password, contact settings and location.

My Subscriptions

What types of content can I subscribe to?
You can subscribe to new Blogs, Newsletters, Articles and Dog Profiles posted on the website.

How do I subscribe to various types of content?
Once you have logged in, click as follows: 'My Account' | 'Subscriptions' | 'Content Type' and tick the relevant box(es).

Can I decide on how frequently I want to receive my subscription(s)?
Yes, you can. Once you have logged in, click as follows: 'My Account' | 'Subscriptions' | 'Settings'. Here, you will be offered various options on how you want to receive your subscription(s).

My Dog Profile

Can I post more than one dog's profile.
Yes, you can. Simply click on 'Create Dog's Profile' link each time you want to add a new profile.

I cannot find my breed listed.
Please contact us, we will add it to the existing list.

Why does it say “minimum 10 words” under 'Requirement'?
The more detailed your requirement, the easier it becomes for other members searching for a mate. We suggest you put in some information about your dog, his or her nature, colour, pedigree and what your preference is in terms of a mate. This will give a more complete picture to potential matches.

Can I post my dog's photos?
Yes, you can post upto five photos.

Which format should by photos be in?
JPEG, PNG or GIF formats are compatible on our website.

What is the maximum size allowed for a photo?
Each photo uploaded should not exceed 5 MB. Images larger than 640x480 pixels will automatically be scaled down.

Can I post my dog's video?
Yes, if you have a video posted on another website, you can provide a link to it under you dog's profile. The following services are provided: Blip.tv, Brightcove, Dailymotion, Google, GUBA, IMEEM, JumpCut, Last.fm, Live Video, MetaCafe, MySpace, Revver, Sevenload, Spike TV, Tudou, Veoh, Vimeo, YouTube

My Blogs & Classifieds

I had posted a blog but it has been removed.
The blog space is for you to post your thoughts/ideas/poetry/rants/raves/daily musings related to your pet which would be of interest to other DogMateOnline members. Any blogs which are merely adverts for dog owners looking for a mate for their dog will be removed.

I had posted a classified but it has been removed.
Classifieds are for those offering a dog/pet related product/service. Any classifieds which are merely adverts for dog owners looking for a mate for their dog will be removed.

Is it free to post Classifieds?
Yes, it is.

Member Chat
The following is from ParaChat who is hosting DogMateOnline chat room.

I see a "Red X" instead of a ParaChat room.
First, please be certain that you are using the latest version of Sun Java, which is available for free by visiting: http://www.java.com

For information about the "Red X image", please see the following Help article on the Java.com web site: http://www.java.com/en/download/help/5000040200.xml

My computer is having issues with Java. Where can I get an update to my computer's version of Java?

Sun's Java for Microsoft Windows
To verify that your computer's current Java installation is up to date, please visit the Sun Microsystems Java.com web site. If needed, download the latest version of Sun's Java for Windows: http://java.com/

Sun's Java for Macintosh
For best performance, we recommend using Mac OS 10.4.x or later, running Safari 2.x (and above), and Java 1.5.0_07 (and above): http://www.apple.com/support/downloads/

Sun's Java for Linux
Links to Sun's latest version of Java for Linux: http://java.sun.com/javase/downloads/index.jsp & http://java.com/en/download/manual.jsp

Do I have to worry about security issues with ParaChat rooms?
ParaChat is a 100% Java application. By its nature, the Java applet is very secure. An applet runs in a "sandbox" inside a browser, where no file operation is allowed. Nor can an applet read or write files, and this eliminates the vast majority of security problems that exist on the Internet today.

Additionally, an applet cannot open a network connection other than with the originating host server. For example, the applet HTML uses a codebase URL from which the Java class files are downloaded directly:

Where can I get instructions on how to use the chat room?
http://support.parachat.com/userguide7

I have got a problem with chat room not mentioned here.
Please contact us with as much information as possible about your error message. We will try our best to help you.

If you have any other questions not covered here, please get in touch with us.